In April 2018, Cogeco adopted a new customer management system to consolidate several IT systems, which completely jammed their customer service center during several months.
This transition also triggered billing errors and service problems, causing prejudice to tens of thousands of people in Quebec and in Ontario.
On January 14th, 2019, our firm filed an application to be authorized to bring a class action against Cogeco.
This application seeks to obtain a compensation for our clients, as well as for all persons who had billing problems in regards to Cogeco’s Internet, television and/or residential phone services since April 1st, 2018, as well as all persons who were deprived of one or some of these services at some point since April 1st, 2018.
Applications filed to the Court
Current state of the case
Awaiting authorization from a Superior court judge.
How do I join the class action?
If you’re part of the proposed class, you are automatically a part of the class action.
Please use the following form to join and follow the latest news about this class action.
Notice : By submitting your information to us via the registration form above, you are not creating an attorney-client relationship with our firm nor committing to pay any lawyer fees. Lambert Avocat Inc. will commit to keeping the information confidential.
*We strongly invite you to keep all documents establishing the damages you have suffered, such as monthly bills, bank statements and emails.